Frequently Asked Questions

Is there a fee for this service?

There is no fee for the service. It is being provided by the Circuit Court Clerk as a courtesy to property owners.

How can I ensure that notifications are not blocked by my e-mail filter or firewalls? What e-mails addresses should be included in my trusted or allowed sites?

There are at least two - You will receive an e-mail from PropertyNotificationAccountConfirmation@logansystems.com when you set up the account. If a name/parcel that you have entered requesting notification matches a name/parcel that appears in the index for an instrument recorded in the Deed Book, the notification will come from an address with this pattern: JurisdictionNamePropertyNotification@logansystems.com.

For example, a notification for Albemarle County would be from the name Albemarle Document Alert using the email address
AlbemarlePropertyNotification@logansystems.com

If you sign up for more than one jurisdiction, you may receive e-mails with this pattern from each of them. You should take steps to allow receipt of each jurisdiction name that you sign up for requesting notification.

I have forgotten my password. Can it be e-mailed to me?

Click here to request that your password be sent to the registered e-mail that you provided at registration. This usually takes a few minutes from the request.

I am getting too many notifications that are not related to property that I own. How can I change that?

There are multiple possibilities for why you are getting notifications for property that is not yours. First, you may have the same or similar name as someone else in the city/county.

Second, you may have entered a last name with only a single letter or partial letters for the first name. You may want to change the registered name to the full first name.

If you registered a business name, you may wish to include an additional word in the name.

Should I use my middle name or initial when setting up my search?

By adding the middle name or initial, you will be significantly reducing the chance that you get a notification. A person filing a fraudulent document may leave out the middle name or initial in the fraudulent document. If your name is very common or if you share your first and last name with a person that owns many properties in the city/county, you may choose to add the middle name or initial. We would not recommend it.

How does this service find the name or parcel number I'm monitoring? Is a notification triggered anytime the name or parcel is referenced on a document recorded or filed in the Clerk's Office?

This service checks the Clerk's Deed Book index for the name and/or parcel numbers that are monitored. If the name or number is not indexed in the Deed Book, a notification will not be generated.

Contact Logan Systems

If you still have a question after reading the FAQ above, please contact us at PropertyNotificationSupport@logansystems.com